Healthcare & Medical Virtual Receptionist
Fully integrated extension of your practice
Empower your practice with Kiwi Health virtual front desk solutions
The Kiwi Health’s skilled team serves as dedicated virtual receptionist, effectively managing all communication facets of your practice. From fielding incoming patient calls to booking appointments, our service is built to provide a seamless experience for your practice.
Are you missing out on potential appointments?
As a healthcare provider, missing a call or not offering a call solution can result in lost opportunities. Kiwi Health's virtual front desk receptionist can handle incoming calls on your behalf ensuring that no call goes unanswered. Contact Kiwi Health today to learn more about our virtual receptionist services for clinics and how we can help you manage your patient communication needs.
Solution
Kiwi Health virtual front desk is a holistic telecommunication solution specifically designed for healthcare providers
It streamlines the process of handling incoming patient inquiries from multiple channels such as Google, Psychology today, Zocdoc, ensuring each call is managed efficiently and effectively. This document outlines the services offered under the Kiwi Health virtual front desk solution.
Medically trained virtual receptionist
Kiwi Health provides a dedicated assistant to handle incoming calls from channel listings on behalf of healthcare providers. This assistant serves as the first point of contact for potential patients, helping to create a positive initial impression of your practice.
Patient intake assistance
The Kiwi Health virtual receptionist is trained to screen incoming calls to determine patient eligibility. This includes ascertaining whether the patient's needs align with the services offered by the provider, and ensuring the patient meets any other criteria set by the provider.
Appointment booking
Once a patient has been screened and deemed eligible, our receptionists can directly book appointments on the provider's Electronic Health Records (EHR) system. This offers a seamless process for the provider, saving valuable time and ensuring an effective scheduling process.
Dedicated practice phone line
Each healthcare provider will receive a unique business phone line, allowing for a professional and streamlined communication channel. This line will be dedicated solely to your practice, ensuring clear, direct contact for potential patients.
The 4 exclusive services offered by our virtual front desk
Discover the four benefits of Kiwi Health's virtual front desk for your practice.
No calls go missing
With our Telehealth receptionist services managing your calls, you can rest assured that no call goes unanswered. This can improve your service quality and patient satisfaction
Custom call scripting
Calls are answered with your customized script to ensure your callers receive a consistent experience.
HIPAA compliance
All our services and packages ensure adherence to HIPAA guidelines, maintaining data security and patient privacy.
Elimination of spam calls
Kiwi Health virtual front desk provides an effective solution to spam calls from pharma reps, insurance providers, and marketing sales. Listing your practice on channels may lead to non-patient marketing calls., our advanced technology and virtual receptionists filter out these unwanted calls, ensuring that providers can focus on serving their patients.
Medically trained virtual receptionist
Welcome to our team of virtual receptionists. Each member of our team is an experienced professional, equipped with advanced tools to manage incoming patient requests
Expert virtual receptionists
Our medical background virtual receptionists, including registered nurses, offer empathetic and knowledgeable support, ensuring an exceptional patient experience with every contact.
Genuine care
Our medically trained virtual receptionists genuinely care for the practices they support, offering services with a personal touch. They are not just service providers; they are part of your team.
Trusted by patients
Our trusted virtual receptionists provide empathetic and knowledgeable assistance, ensuring a positive patient experience with every interaction.
Meet the team
Our virtual front desk is staffed with real and dedicated reception providers who are here to assist you. Let us introduce the friendly faces behind the screens to ensure your patients receive the best support and experience.
Sarah is a certified healthcare virtual assistant and registered pharmacist. Skilled in customer management and resolution, she excels as a virtual receptionist, handling calls and managing appointments. With a blend of healthcare knowledge and customer service skills, Sarah ensures a seamless, professional experience for patients and staff.
SarahRegistered pharmacist
Jessie is a registered nurse turned certified healthcare virtual assistant. Jessie’s nursing background equips her with sensitivity and sympathy, key to respecting each patient's dignity. As a virtual receptionist, she leverages her active listening and communication skills, ensuring patients' needs are met with utmost care and efficiency.
JessieRegistered nurse
Peter is a registered pharmacist and certified healthcare virtual assistant. Peter’s proficiency in live scribing, handling healthcare tools, and excellent communication skills make him an effective virtual receptionist. His ability to work under pressure and multitask ensures a professional and efficient service for patients and staff.
PeterRegistered pharmacist
SarahRegistered pharmacist
Sarah is a certified healthcare virtual assistant and registered pharmacist. Skilled in customer management and resolution, she excels as a virtual receptionist, handling calls and managing appointments. With a blend of healthcare knowledge and customer service skills, Sarah ensures a seamless, professional experience for patients and staff.
JessieRegistered nurse
Jessie is a registered nurse turned certified healthcare virtual assistant. Jessie’s nursing background equips her with sensitivity and sympathy, key to respecting each patient's dignity. As a virtual receptionist, she leverages her active listening and communication skills, ensuring patients' needs are met with utmost care and efficiency.
PeterRegistered pharmacist
Peter is a registered pharmacist and certified healthcare virtual assistant. Peter’s proficiency in live scribing, handling healthcare tools, and excellent communication skills make him an effective virtual receptionist. His ability to work under pressure and multitask ensures a professional and efficient service for patients and staff.
Kiwi Health’s virtual front desk service is trusted by over 500+ healthcare providers
Trusted by 500+ healthcare providers, our virtual frontdesk ensures exceptional patient experiences, so you can focus on care.
Hear from our clients
Hear directly from providers who have experienced the benefits of our virtual front desk.
Merissa Costello
Adult acute nurse practitioner from Virginia
“Kiwi Health virtual front desk has been an amazing addition to my practice and an asset to our company. Paul is wonderful with the patients and their concerns. He is prompt and helps them in a variety of ways, for example, coordinating their appointments and much more. Paul is so professional and I am lucky to have him as part of my practice for myself and my patients"
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Kerstin Mosso
Mental health practitioner from North Carolina
“Kiwi Health virtual front desk has revolutionized the way we handle patient inquiries and appointments. Their prompt responses and excellent management skills have not only improved our day-to-day operations but also enhanced the overall patient experience. It's like having a first-rate receptionist available all the time."
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All professional services are provided by independent private practices via the Kiwi Health technology platform. Kiwi Health does not provide any medical services.
Email: hello@kiwihealth.com
Address: 370 Convention Way
Redwood City, CA 94063
Redwood City, CA 94063
© 2024 Kiwi Health, Inc. All rights reserved.
