Healthcare & Medical Virtual Receptionist

Fully integrated extension of your practice

Empower your practice with Kiwi Health virtual front desk solutions

The Kiwi Health’s skilled team serves as dedicated virtual receptionist, effectively managing all communication facets of your practice. From fielding incoming patient calls to booking appointments, our service is built to provide a seamless experience for your practice.
virtual front desk solutions

Are you missing out on potential appointments?

As a healthcare provider, missing a call or not offering a call solution can result in lost opportunities. Kiwi Health's virtual front desk receptionist can handle incoming calls on your behalf ensuring that no call goes unanswered. Contact Kiwi Health today to learn more about our virtual receptionist services for clinics and how we can help you manage your patient communication needs.
virtual front desk solutions
Solution
Kiwi Health virtual front desk is a holistic telecommunication solution specifically designed for healthcare providers
It streamlines the process of handling incoming patient inquiries from multiple channels such as Google, Psychology today, Zocdoc, ensuring each call is managed efficiently and effectively. This document outlines the services offered under the Kiwi Health virtual front desk solution.

Medically trained virtual receptionist

Kiwi Health provides a dedicated assistant to handle incoming calls from channel listings on behalf of healthcare providers. This assistant serves as the first point of contact for potential patients, helping to create a positive initial impression of your practice.
Medically trained virtual receptionist

Patient intake assistance

The Kiwi Health virtual receptionist is trained to screen incoming calls to determine patient eligibility. This includes ascertaining whether the patient's needs align with the services offered by the provider, and ensuring the patient meets any other criteria set by the provider.
Patient intake assistance

Appointment booking

Once a patient has been screened and deemed eligible, our receptionists can directly book appointments on the provider's Electronic Health Records (EHR) system. This offers a seamless process for the provider, saving valuable time and ensuring an effective scheduling process.
Appointment booking

Dedicated practice phone line

Each healthcare provider will receive a unique business phone line, allowing for a professional and streamlined communication channel. This line will be dedicated solely to your practice, ensuring clear, direct contact for potential patients.
Dedicated practice phone line
Unlock the power of virtual front desk for your practice today!

The 4 exclusive services offered by our virtual front desk

Discover the four benefits of Kiwi Health's virtual front desk for your practice.

No calls go missing

With our Telehealth receptionist services managing your calls, you can rest assured that no call goes unanswered. This can improve your service quality and patient satisfaction

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Custom call scripting

Calls are answered with your customized script to ensure your callers receive a consistent experience.

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HIPAA compliance

All our services and packages ensure adherence to HIPAA guidelines, maintaining data security and patient privacy.

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Elimination of spam calls

Kiwi Health virtual front desk provides an effective solution to spam calls from pharma reps, insurance providers, and marketing sales. Listing your practice on channels may lead to non-patient marketing calls., our advanced technology and virtual receptionists filter out these unwanted calls, ensuring that providers can focus on serving their patients.

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No calls go missing

Medically trained virtual receptionist

Welcome to our team of virtual receptionists. Each member of our team is an experienced professional, equipped with advanced tools to manage incoming patient requests
Expert virtual receptionists
Expert virtual receptionists
Our medical background virtual receptionists, including registered nurses, offer empathetic and knowledgeable support, ensuring an exceptional patient experience with every contact.
Genuine care
Genuine care
Our medically trained virtual receptionists genuinely care for the practices they support, offering services with a personal touch. They are not just service providers; they are part of your team.
Trusted by patients
Trusted by patients
Our trusted virtual receptionists provide empathetic and knowledgeable assistance, ensuring a positive patient experience with every interaction.

Meet the team

Our virtual front desk is staffed with real and dedicated reception providers who are here to assist you. Let us introduce the friendly faces behind the screens to ensure your patients receive the best support and experience.
Sarah_avatar
Sarah is a certified healthcare virtual assistant and registered pharmacist. Skilled in customer management and resolution, she excels as a virtual receptionist, handling calls and managing appointments. With a blend of healthcare knowledge and customer service skills, Sarah ensures a seamless, professional experience for patients and staff.
SarahRegistered pharmacist
Jessie_avatar
Jessie is a registered nurse turned certified healthcare virtual assistant. Jessie’s nursing background equips her with sensitivity and sympathy, key to respecting each patient's dignity. As a virtual receptionist, she leverages her active listening and communication skills, ensuring patients' needs are met with utmost care and efficiency.
JessieRegistered nurse
Peter_avatar
Peter is a registered pharmacist and certified healthcare virtual assistant. Peter’s proficiency in live scribing, handling healthcare tools, and excellent communication skills make him an effective virtual receptionist. His ability to work under pressure and multitask ensures a professional and efficient service for patients and staff.
PeterRegistered pharmacist
Sarah_avatar
SarahRegistered pharmacist
Sarah is a certified healthcare virtual assistant and registered pharmacist. Skilled in customer management and resolution, she excels as a virtual receptionist, handling calls and managing appointments. With a blend of healthcare knowledge and customer service skills, Sarah ensures a seamless, professional experience for patients and staff.
Jessie_avatar
JessieRegistered nurse
Jessie is a registered nurse turned certified healthcare virtual assistant. Jessie’s nursing background equips her with sensitivity and sympathy, key to respecting each patient's dignity. As a virtual receptionist, she leverages her active listening and communication skills, ensuring patients' needs are met with utmost care and efficiency.
Peter_avatar
PeterRegistered pharmacist
Peter is a registered pharmacist and certified healthcare virtual assistant. Peter’s proficiency in live scribing, handling healthcare tools, and excellent communication skills make him an effective virtual receptionist. His ability to work under pressure and multitask ensures a professional and efficient service for patients and staff.
trusted by
Kiwi Health’s virtual front desk service is trusted by over 500+ healthcare providers
Trusted by 500+ healthcare providers, our virtual frontdesk ensures exceptional patient experiences, so you can focus on care.

Hear from our clients

Hear directly from providers who have experienced the benefits of our virtual front desk.

Frequently asked questions

So, what exactly is a virtual front desk service?
Think of it as your own personal reception team, but even better! Our virtual front desk service is like having a friendly, professional remote receptionist right in your office, even if they're not physically there. They're pros at handling calls and live chat messages for medical practitioners, ensuring every interaction is handled with care.
Hold up, are you guys a call center?
What about HIPAA compliance? You've got that covered, right?
Can you handle appointment bookings for me?
Are your receptionists able to answer questions from my callers?
Do you offer toll-free numbers?
Do you provide a unique number for my business? Is it exclusively mine?
Ready to get Kiwi Health’s virtual front desk services?